Julian Melzig
🔒 INTERNAL #17
@Jonas Retry job runs twice. Fix is on you.
One sentence is enough.
Etappe takes it from there.
Your customer writes in their own words. Etappe asks what's missing, checks it against your knowledge base and files the ticket properly.
01 · Report Etappe Flow · live
The parts lists have been coming in twice since Friday
Which system are they coming from?
Supplier portal
Which environment does this happen on?
TEST STAGE PROD
Etappe Flow checks for duplicates and assembles the ticket
Result · filed automatically
#1802 Bug: Import – parts lists arrive twice (since 7 Aug 2026)
In discussion PROD Bugs & crashes Import
- STATUS
- In discussion
- ENVIRONMENT
- PROD
- CATEGORY
- Bugs & crashes Import
PROGRESS
- 1 Open
- 2
- 3
- 4 Done
02 · Thread
One ticket. No second channel.
Customer and team write in the same ticket — whatever is marked internal stays internal.
Team sees #1802
Jonas Beerboom #16
We found the bug, the fix ships today.
Maria Südhoff #15
It comes from the supplier portal.
Customer sees #1802
Internal comment #17 — not visible to the customer
Jonas Beerboom #16
We found the bug, the fix ships today.
Maria Südhoff #15
It comes from the supplier portal.
03 · Realtime
What the team changes, the customer sees instantly.
No refreshing, no chasing — both windows show the same state, in the same second.
Team's window 14:32:07
TITLE
Bug: PIA 4.2 — import creates duplicate line items
In discussion
✓ Approved
ASSIGNEE Jonas Meike
HISTORY
- Title corrected 14:32:03
- Assignee changed 14:32:05
- Customer approved 14:32:07
in sync
Customer's window 14:32:07
TITLE
Bug: PIA 4.2 — import creates duplicate line items
In discussion
✓ Approved
ASSIGNEE Jonas Meike
HISTORY
- Title corrected 14:32:03
- Assignee changed 14:32:05
- Customer approved 14:32:07
04 · @etappe
Ask Etappe. In the ticket comment.
Mention @etappe in a ticket comment, question or instruction after it. The reply comes as a comment right below.
#1802 Bug: supplier portal – retry job runs twice
Jonas Beerboom just now #18
@Etappe Have we had this before? And is there an article on it?
Etappe is typing
Etappe
✦ Sonnet 5 just now #19
Yes, twice: #1287 (March, same cause – retry without a lock) and #1544. Both solved with the job lock. Etappe Book has “Retry jobs in the supplier portal”. Still open here: the customer’s version.
Jonas Beerboom
🔒 INTERNAL just now #20
@Etappe Move to In progress, add Julian, and remind me on Monday.
Etappe is typing
🔒 INTERNAL
Etappe
✦ Haiku 4.5
🔒 INTERNAL just now #21
Done: progress set to “In progress”, Julian Melzig assigned, reminder on Monday at 9 am – here in the thread.
Jonas Beerboom: progress to “In progress” via Etappe just now
05 · Prevention
The best ticket is the one
that never happens.
How do I add a second delivery address?
That's in Etappe Book — here's the guide:
Adding a second delivery address
Etappe Book · SalesApp
Answered from Etappe Book — no ticket created
Two modules, one price
Flow and Book belong together and are billed together. No add-on, no separate purchase.
Flow
Tickets, projects, customers.
- Board, backlog, subtasks, estimates
- Customer and team in one ticket, internal stays internal
- GitHub, Slack and external AI agents connected
See Etappe Flow →
Book
The knowledge base that shows up in the ticket.
- Page tree with inherited visibility
- Public or internal per article
- Existing Confluence docs move over
See Etappe Book →
Hosted in Germany
eu-1 · Falkenstein. Content data stays exclusively in the EU.
GDPR
Deletion and export built in, data processing agreement on request.
Visibility you control
Internal or public per comment, article and page — inherited down the page tree.
One price for your team
Customers always included — you only pay for team seats. And Flow and Book always come together.
FREE
€0
3 team seats · 3 projects
The whole core, with AI — the limit is the team size.
- Flow and Book, complete
- Customers unlimited and free
- AI included — with a daily budget
- 5 GB storage for attachments
RECOMMENDED
BUSINESS
€29
per seat/month billed yearly · €35 monthly
For teams that work with customers — cancel monthly.
- Unlimited seats and projects
- GitHub, Slack, FastBill and AI connected
- Etappe on your own domain
- 10 GB storage per seat
ENTERPRISE
€880
per month · 10 seats included
For everyone whose IT and procurement have a say.
- Dedicated instance, separate from everyone else
- SSO, enforced MFA, SLA and DPA
- White label down to the mail sender
- 10 sponsored customer workspaces included
Voices from the field
„Quote to follow"
Write the first sentence.
Etappe takes it from there.
Sign up, short onboarding, straight to work — free plan, no credit card.