@Etappe Have we had this before? And is there an article on it?
Tickets developers can work with.
From the first sentence to deploy.
Etappe asks the customer for environment and details, catches duplicates while they type and lets GitHub keep progress up to date.
Duplicates, caught while typing.
Etappe checks existing tickets and the knowledge base before the ticket is created.
Pick type, area & environment — title & description follow best practice.
Status that updates itself.
Pull request opened, ticket moves to “In progress”. Merged, “Deploy”. Your team has the final say.
Weekly sync with your customer. Live.
Team and customer see the same board, checked is checked — the tickets stay, the board tidies itself away.
Have we seen this before?
Etappe answers from your tickets and Etappe Book — with ticket numbers as evidence.
#1802 Bug: supplier portal — retry job runs twice
Yes, twice: #1287 (March, same cause — retry without a lock) and #1544. Both solved with the job lock. Etappe Book has “Retry jobs in the supplier portal”. Still open: which version the customer is on.
@Etappe Move to “In progress”, add Julian and remind me on Monday.
Done: progress set to “In progress”, Julian Melzig assigned, reminder on Monday at 9 am — here in the thread.
Made for software teams
Built for AI from day one.
The AI sits at the entrance: Etappe asks for what's missing as the ticket is created — included in every plan, no credits.
Ready for AI agents.
One click, one link — and Claude, Copilot or your own agent reads the ticket and comments back.
Big jobs, real tickets.
Split them into sub-tickets — “Done” stays locked until everything is finished.
Docs that keep up.
Your coding agent documents what it builds in Etappe Book — in the same run.
In use, every day.
- Runs every day
- In production at an agency since June 2026
- Handles real-world history
- Migrated from ActiveCollab with 14,580 tickets and 96,220 comments
One price for your team
Customers are always included and AI comes with every plan — you only pay for team seats.
Everything essential, AI included. For small teams.
- Flow and Book, complete
- Unlimited customer accounts, free
- AI included
- 5 GB storage for attachments
For agencies and software teams.
- Unlimited seats and projects
- GitHub, Slack, FastBill and AI connected
- Your domain, your logo, your colors
- 20 GB storage per seat
Etappe under your name — operated by us.
- White label with your own domain and product name
- 10 sponsored customer workspaces included
- DPA included · SLA on request
- Dedicated instance on request · SSO and enforced MFA coming soon
Frequent questions
Does Etappe work with our GitHub?
Yes, from Business. Pull requests move progress along automatically.
Does the customer see our internal notes?
No. Not in the ticket, not in search, not in the counters.
Can we use our own models?
Yes. Add your own API key and pick the model yourself — requests then run under your own contract.
Can we switch the AI off?
Yes, with one switch — for the workspace, single projects or individual people. Everything else keeps running.
Write the first sentence.
Etappe takes it from there.
Start for free — or try Business free for 30 days.