Jonas Beerboom just now #18
@Etappe Have we had this before? And is there an article on it?
Built for AI from day one.
Lean, not heavy.
Where Jira is more than many teams need, Etappe starts with one sentence: your customer writes, Etappe asks and files the ticket.
Etappe and Jira at a glance
Built for
- Etappe
- Teams working on tickets with their customers
- Jira / Jira Service Management
- Software and business teams; service desk (JSM)
AI on the free plan
- Etappe
- Yes: Included, Free plan too
- Jira / Jira Service Management
- No: Rovo only from Standard
AI without credits or surcharge
- Etappe
- Yes: No credits, no surcharge
- Jira / Jira Service Management
- No: Credits, overage costs extra
Ticket from one sentence
- Etappe
- Yes: Etappe asks for what's missing
- Jira / Jira Service Management
- Limited: Virtual Service Agent only from Premium
Customers free
- Etappe
- Yes: Unlimited, right in the ticket
- Jira / Jira Service Management
- Yes: Unlimited in the JSM customer portal
Whiteboard in the same workspace
- Etappe
- Yes: Weekly sync, live with the customer
- Jira / Jira Service Management
- Limited: Via Confluence, a separate product
Knowledge base included
- Etappe
- Yes: Etappe Book, articles right in the ticket
- Jira / Jira Service Management
- Limited: Via Confluence, a separate product
Free start
- Etappe
- Yes: Free with 3 seats, AI included
- Jira / Jira Service Management
- Yes: JSM Free for up to 3 agents
EU data location on every plan
- Etappe
- Yes: Hosted in Germany, data in the EU
- Jira / Jira Service Management
- Limited: EU data residency only from Standard
Details on Jira and Jira Service Management as stated on Atlassian's own pages, as of October 2026. According to Atlassian, Rovo usage beyond the included credits is billed per price list from 3 December 2026.
Rovo is available as an add-on from Standard, metered as credits per user and month. The Virtual Service Agent is included from Premium (1,000 conversations/month, then from $0.30 each). EU data residency (Frankfurt/Dublin) from Standard. Atlassian offers whiteboards and a knowledge base with Confluence, a separate product.
Sources: Atlassian Service Collection · JSM pricing · Data residency · Rovo licensing · Rovo usage limits · Confluence
01 · Request
One sentence instead of a form.
Your customer writes, Etappe asks — the ticket is done.
New report Etappe Flow · live
The parts lists have been coming in twice since Friday
Which system are they coming from?
Supplier portal
Which environment does this happen on?
TEST STAGE PROD
Etappe Flow cross-checks and assembles the ticket
Result · filed automatically
#1802 Bug: Import — parts lists arrive twice (since 7 Aug 2026)
In discussion PROD Bugs & crashes Import
- STATUS
- In discussion
- ENVIRONMENT
- PROD
- CATEGORY
- Bugs & crashes Import
PROGRESS
- 1 Open
- 2
- 3
- 4 Done
02 · Whiteboard
Weekly sync with your customer. Live.
Team and customer see the same board, checked is checked — in the same workspace, included.
03 · @etappe
AI that works inside the ticket.
Type @etappe in a comment: Etappe answers with sources and takes care of tasks too.
#1802 Bug: supplier portal — retry job runs twice
Etappe is typing
Etappe
✦ Sonnet 5 just now #19
Yes, twice: #1287 (March, same cause — retry without a lock) and #1544. Both solved with the job lock. Etappe Book has “Retry jobs in the supplier portal”. Still open: which version the customer is on.
Jonas Beerboom
🔒 INTERNAL just now #20
@Etappe Move to “In progress”, add Julian and remind me on Monday.
Etappe is typing
🔒 INTERNAL
Etappe
✦ Haiku 4.5
🔒 INTERNAL just now #21
Done: progress set to “In progress”, Julian Melzig assigned, reminder on Monday at 9 am — here in the thread.
Jonas Beerboom: progress to “In progress” via Etappe just now
04 · GitHub
Status that updates itself.
Pull request opened, ticket moves to “In progress”. Merged, “Deploy”. Your team has the final say.
What makes Etappe different
01
Built for AI from day one.
The AI sits at the entrance, not in an add-on: every ticket is complete from the start — on every plan, no credits.
02
Lean from day one.
One sentence is enough. Your own statuses, categories and environments — Etappe adapts to you, not the other way round.
03
The customer sits in the ticket.
Customer and team write in the same place, all live. Internal notes never reach the customer.
04
Tickets and knowledge in one.
Etappe Book is the second half of the same system — matching articles land right in the ticket.
One price for your team
Customers are always included and AI comes with every plan — you only pay for team seats.
FREE
€0
3 team seats · 5 projects
Everything essential, AI included. For small teams.
- Flow and Book, complete
- Unlimited customer accounts, free
- AI included
- 5 GB storage for attachments
RECOMMENDED
BUSINESS
€29
per seat/month billed yearly · €35 monthly
For agencies and software teams.
- Unlimited seats and projects
- GitHub, Slack, FastBill and AI connected
- Your domain, your logo, your colors
- 20 GB storage per seat
ENTERPRISE
€880
per month, in advance · 10 seats included · plus a one-time €3,500 provisioning fee
Etappe under your name — operated by us.
- White label with your own domain and product name
- 10 sponsored customer workspaces included
- DPA included · SLA on request
- Dedicated instance on request · SSO and enforced MFA coming soon
Frequent questions
Is AI really included in every plan?
Yes — Free included. No surcharge, no credits; a daily budget keeps costs predictable.
Does Etappe work with our GitHub?
Yes, from Business. Pull requests move progress along automatically.
Can we switch the AI off?
Yes, with one switch — for the workspace, single projects or individual people. Everything else keeps running.
Where is our data stored?
Application, database and backups are in Germany, attachments in storage with EU data residency. More on the security page.
Write the first sentence.
Etappe takes it from there.
Start for free — or try Business free for 30 days.