Julian Melzig
🔒 INTERNAL #17
@Jonas Retry job runs twice. Fix is on you.
Your customer writes one sentence.
Your team gets straight to work.
Etappe is built for AI from day one: it turns customer requests into complete tickets, brings the customer into the ticket and follows the work all the way to the invoice.
01 · Request
Customer requests, ready to go.
Your customer writes, Etappe asks — the ticket is done.
New report Etappe Flow · live
The parts lists have been coming in twice since Friday
Which system are they coming from?
Supplier portal
Which environment does this happen on?
TEST STAGE PROD
Etappe Flow cross-checks and assembles the ticket
Result · filed automatically
#1802 Bug: Import — parts lists arrive twice (since 7 Aug 2026)
In discussion PROD Bugs & crashes Import
- STATUS
- In discussion
- ENVIRONMENT
- PROD
- CATEGORY
- Bugs & crashes Import
PROGRESS
- 1 Open
- 2
- 3
- 4 Done
02 · Whiteboard
Weekly sync with your customer. Live.
Team and customer see the same board, checked is checked — the tickets stay, the board tidies itself away.
03 · Exchange
Customer and team. In the same ticket.
Everything in one place — internal stays internal.
Team sees #1802
Jonas Beerboom #16
We found the bug, the fix ships today.
Maria Südhoff #15
It comes from the supplier portal.
Customer sees #1802
Internal comment #17 — not visible to the customer
Jonas Beerboom #16
We found the bug, the fix ships today.
Maria Südhoff #15
It comes from the supplier portal.
04 · @etappe
Ask Etappe. Right in the ticket.
Etappe finds similar cases and matching articles — and takes care of tasks too.
#1802 Bug: supplier portal — retry job runs twice
Jonas Beerboom just now #18
@Etappe Have we had this before? And is there an article on it?
Etappe is typing
Etappe
✦ Sonnet 5 just now #19
Yes, twice: #1287 (March, same cause — retry without a lock) and #1544. Both solved with the job lock. Etappe Book has “Retry jobs in the supplier portal”. Still open: which version the customer is on.
Jonas Beerboom
🔒 INTERNAL just now #20
@Etappe Move to “In progress”, add Julian and remind me on Monday.
Etappe is typing
🔒 INTERNAL
Etappe
✦ Haiku 4.5
🔒 INTERNAL just now #21
Done: progress set to “In progress”, Julian Melzig assigned, reminder on Monday at 9 am — here in the thread.
Jonas Beerboom: progress to “In progress” via Etappe just now
Made for agencies
01
Built for AI from day one.
The AI sits at the entrance: Etappe asks for what's missing as the ticket is created — included in every plan, no credits.
02
Customers never cost a seat.
You only pay for team seats. How many people read along on the customer's side is your business — not your bill.
03
From effort to invoice.
The estimate sits on the ticket. One click shares it with the customer, a second turns it into a draft invoice in FastBill.
04
Your brand up front.
From Business with your domain, your logo and your colours — on Enterprise as white label with your own product name.
In use, every day.
- Runs every day
- In production at an agency since June 2026
- Handles real-world history
- Migrated from ActiveCollab with 14,580 tickets and 96,220 comments
One price for your team
Customers are always included and AI comes with every plan — you only pay for team seats.
FREE
€0
3 team seats · 5 projects
Everything essential, AI included. For small teams.
- Flow and Book, complete
- Unlimited customer accounts, free
- AI included
- 5 GB storage for attachments
RECOMMENDED
BUSINESS
€29
per seat/month billed yearly · €35 monthly
For agencies and software teams.
- Unlimited seats and projects
- GitHub, Slack, FastBill and AI connected
- Your domain, your logo, your colors
- 20 GB storage per seat
ENTERPRISE
€880
per month, in advance · 10 seats included · plus a one-time €3,500 provisioning fee
Etappe under your name — operated by us.
- White label with your own domain and product name
- 10 sponsored customer workspaces included
- DPA included · SLA on request
- Dedicated instance on request · SSO and enforced MFA coming soon
Frequent questions
Does every customer account cost extra?
No. You only pay for team seats — your customers are always included for free, however many there are.
Does the customer see our internal notes?
No. Not in the ticket, not in search, not in the counters.
Can we move over from ActiveCollab?
Yes. The migration from ActiveCollab is done and proven with real data — even the old passwords keep working.
Does Etappe write replies to the customer too?
One click gives you three reply drafts — in the right tone, formal or casual. You decide what goes out.
Write the first sentence.
Etappe takes it from there.
Start for free — or try Business free for 30 days.