etappe.ai
For mid-sized companies & manufacturing

At home in machinery.
In use every day.

Teams in agricultural and mechanical engineering report, discuss and track their requests in Etappe — hosted in Germany.

In use with teams at

  • BRAINDATA
  • KRONE
  • GRIMME
  • LEMKEN
  • AMAZONE
  • STRAUTMANN
  • SCHÄFFER
  • BERGMANN
  • EISELE
  • E-MAGS-MEDIA
01 · Request

One sentence from the business side is enough.

Etappe asks for system and environment — the ticket is done.

New report Etappe Flow · live

The parts lists have been coming in twice since Friday

Which system are they coming from?

Supplier portal

Which environment does this happen on?

TEST STAGE PROD

Etappe Flow cross-checks and assembles the ticket
Result · filed automatically

#1802 Bug: Import — parts lists arrive twice

In discussion PROD Bugs & crashes Import

PROGRESS

  1. 1 Open
  2. 2
  3. 3
  4. 4 Done
02 · Whiteboard

Weekly sync with your customer. Live.

Team and customer see the same board, checked is checked — the tickets stay, the board tidies itself away.

Jour fixe · Wredemann
3 TICKETS PRIVATE
✓ #1 Bug: SalesApp 7.2 – price list stays empty after offline start
✓ #3 Feature: PIA – bulk export of order data as CSV
#4 Question: which discount tier applies in the configurator?
↑ ↓ move Space check off ↵ open
03 · Exchange

Business team and provider. In the same ticket.

Everything in one place — internal stays internal.

Team sees #1802
Julian Melzig 🔒 INTERNAL #17

@Jonas Retry job runs twice. Fix is on you.

Jonas Beerboom #16

We found the bug, the fix ships today.

Maria Südhoff #15

It comes from the supplier portal.

Customer sees #1802

Internal comment #17 — not visible to the customer

Jonas Beerboom #16

We found the bug, the fix ships today.

Maria Südhoff #15

It comes from the supplier portal.

04 · @etappe

Ask Etappe. Right in the ticket.

Etappe finds similar cases and matching articles — and takes care of tasks too.

#1802 Bug: supplier portal — retry job runs twice

Jonas Beerboom #18

@Etappe Have we had this before? And is there an article on it?

Etappe is typing
Etappe ✦ Sonnet 5 #19

Yes, twice: #1287 (March, same cause — retry without a lock) and #1544. Both solved with the job lock. Etappe Book has “Retry jobs in the supplier portal”. Still open: which version the customer is on.

Jonas Beerboom 🔒 INTERNAL #20

@Etappe Move to “In progress”, add Julian and remind me on Monday.

Etappe is typing 🔒 INTERNAL
Etappe ✦ Haiku 4.5 🔒 INTERNAL #21

Done: progress set to “In progress”, Julian Melzig assigned, reminder on Monday at 9 am — here in the thread.

Jonas Beerboom: progress to “In progress” via Etappe

Ready for IT, procurement and the works council

01

Built for AI from day one.

The AI sits at the entrance: Etappe asks for what's missing as the ticket is created — included in every plan, no credits.

02

Hosted in Germany.

Application, database and backups in Germany, content data in the EU. Backed up daily, restores rehearsed.

03

You decide what the AI may do.

Off with one switch, no training on your data — and the works council sees all usage transparently.

04

Etappe under your name.

On Enterprise as white label with your own domain and product name, 10 sponsored customer workspaces included.

Evidence, not claims

In real production
In daily use since June 2026 — migrated with 14,580 tickets and 96,220 comments
Restore rehearsed
2026-08-18: restore from the separate backup copy, integrity check passed

One price for your team

Customers are always included and AI comes with every plan — you only pay for team seats.

FREE
€0
3 team seats · 5 projects

Everything essential, AI included. For small teams.

  • Flow and Book, complete
  • Unlimited customer accounts, free
  • AI included
  • 5 GB storage for attachments
Start for free
RECOMMENDED
BUSINESS
€29
per seat/month billed yearly · €35 monthly

For agencies and software teams.

  • Unlimited seats and projects
  • GitHub, Slack, FastBill and AI connected
  • Your domain, your logo, your colors
  • 20 GB storage per seat
Try free for 30 days
ENTERPRISE
€880
per month, in advance · 10 seats included · plus a one-time €3,500 provisioning fee

Etappe under your name — operated by us.

  • White label with your own domain and product name
  • 10 sponsored customer workspaces included
  • DPA included · SLA on request
  • Dedicated instance on request · SSO and enforced MFA coming soon
Get in touch

All plans compared →

Frequent questions

Does rollout involve the works council?

Expect it to: under German law (§ 87 (1) no. 6 BetrVG), software capable of monitoring performance or behavior requires co-determination. Etappe makes that conversation easy — AI can be switched off, usage is transparent, and we'll support the rollout.

Where does data go when AI is switched on?

To Anthropic (language model) and Voyage (similarity search) — neither uses it for training. With your own key you choose provider and model yourself.

Is there a data processing agreement?

Yes — the DPA applies on sign-up, no signature needed.

Will you fill in our security questionnaire?

Yes. Send it over — everything else is on the security page.

Write the first sentence.
Etappe takes it from there.

Start for free — or try Business free for 30 days.