01
Built for AI from day one.
The AI sits at the entrance, not in an add-on: one sentence is enough, Etappe asks and files a complete ticket. Included in every plan.
AI-first, not an AI add-on.
From the first sentence to delivery.
In Etappe the AI sits at the entrance — on every plan. Plus customer in the ticket, whiteboard and GitHub in one system.
Etappe, Zammad, OTRS and Znuny at a glance
Built for
- Etappe
- Teams working on tickets with their customers
- Zammad
- Open-source help desk for support teams
- OTRS
- Help desk, ITSM, customer service
- Znuny
- Open-source fork of OTRS, with LTS
AI on the entry plan
- Etappe
- Yes: Included, Free plan too
- Zammad
- Limited: Cloud only from Professional
- OTRS
- Limited: Only in Advanced and Pro
- Znuny
- Limited: As the Znuny-LLM add-on
AI without surcharge
- Etappe
- Yes: No credits, no surcharge
- Zammad
- No: €0.03 per AI call
- OTRS
- Limited: Otherwise via AI credits
- Znuny
- Not stated
Ticket from one sentence
- Etappe
- Yes: Etappe asks for what's missing
- Zammad
- Not stated
- OTRS
- Not stated
- Znuny
- Not stated
GitHub integration
- Etappe
- Yes: From Business, progress moves by itself
- Zammad
- Not stated
- OTRS
- Not stated
- Znuny
- Not stated
Whiteboard in the same workspace
- Etappe
- Yes: Weekly sync, live with the customer
- Zammad
- Not stated
- OTRS
- Not stated
- Znuny
- Not stated
Public pricing
- Etappe
- Yes: Free €0, Business from €29
- Zammad
- Yes: Cloud from €7 per agent
- OTRS
- No: On request only
- Znuny
- Limited: Software free, support on request
Free start
- Etappe
- Yes: Free plan, AI included
- Zammad
- Limited: Self-hosted only
- OTRS
- Not stated
- Znuny
- Limited: Self-hosted only
Cloud in Germany
- Etappe
- Yes: Hosted in Germany
- Zammad
- Yes: German data centres, ISO 27001
- OTRS
- Private cloud or on-premise
- Znuny
- Self-hosted, hosting on request
Prices excl. VAT, as stated on the vendors' own pages, as of October 2026. Zammad Cloud: Starter from €7 per agent/month billed yearly (€9 monthly, up to 5 agents), Professional €16/€18, Plus €25/€27 per agent/month; self-hosted free, support contracts €2,999 to €9,999 per year.
Zammad: AI as a cloud add-on from Professional, €0.03 per AI call. Channels: email, web form, SMS; chat, Telegram, phone and WhatsApp depending on plan. OTRS: AI included in Advanced and Pro, otherwise via AI credits; run as managed private cloud or on-premise. Znuny: Znuny-LLM add-on from version 7.3.
Sources: Zammad pricing · Zammad AI · OTRS how to buy · OTRS deployment · OTRS AI · Znuny · Znuny support · Znuny-LLM
01 · Request
A conversation, not a form.
Your customer writes one sentence, Etappe asks — the ticket is done.
New report Etappe Flow · live
The parts lists have been coming in twice since Friday
Which system are they coming from?
Supplier portal
Which environment does this happen on?
TEST STAGE PROD
Etappe Flow cross-checks and assembles the ticket
Result · filed automatically
#1802 Bug: Import — parts lists arrive twice (since 7 Aug 2026)
In discussion PROD Bugs & crashes Import
- STATUS
- In discussion
- ENVIRONMENT
- PROD
- CATEGORY
- Bugs & crashes Import
PROGRESS
- 1 Open
- 2
- 3
- 4 Done
02 · Already reported?
Duplicates, caught while typing.
Etappe checks existing tickets and the knowledge base before the ticket is created.
New ticket
Pick type, area & environment — title & description follow best practice.
SalesApp WebApp PIA Import TEST PROD
Change: SalesApp – Quote – discount field for tiered prices
Already reported?
#1287 Quote: add discount field Discussion
last active 3 h ago · score 0.86 More
AI summary Add a per-line discount field to the quote editor — including display in the quote PDF.
Related articles
Editing quotes › Price fields & discounts
Checking for similar tickets…
Each quote line should get its own discount field.
AI: structure the description + Create ticket
03 · Whiteboard
Weekly sync with your customer. Live.
Team and customer see the same board, checked is checked — in the same workspace, included.
04 · GitHub
From ticket to deploy.
Pull request opened, ticket moves to “In progress”. Merged, “Deploy”. Your team has the final say.
What makes Etappe different
02
From ticket to deploy.
Pull requests move progress along, and big tasks split into real tickets.
03
From effort to invoice.
The estimate sits on the ticket, one click turns it into a draft invoice in FastBill.
04
Knowledge that shows up in the ticket.
Etappe Book puts matching articles right into the ticket — often no ticket is needed at all.
One price for your team
Customers are always included and AI comes with every plan — you only pay for team seats.
FREE
€0
3 team seats · 5 projects
Everything essential, AI included. For small teams.
- Flow and Book, complete
- Unlimited customer accounts, free
- AI included
- 5 GB storage for attachments
RECOMMENDED
BUSINESS
€29
per seat/month billed yearly · €35 monthly
For agencies and software teams.
- Unlimited seats and projects
- GitHub, Slack, FastBill and AI connected
- Your domain, your logo, your colors
- 20 GB storage per seat
ENTERPRISE
€880
per month, in advance · 10 seats included · plus a one-time €3,500 provisioning fee
Etappe under your name — operated by us.
- White label with your own domain and product name
- 10 sponsored customer workspaces included
- DPA included · SLA on request
- Dedicated instance on request · SSO and enforced MFA coming soon
Frequent questions
Do customer accounts cost extra?
No. You only pay for your team — your customers are always included for free, however many there are.
Is AI extra?
No. AI comes with every plan — no surcharge, no credits.
Can we switch the AI off?
Yes, with one switch — for the workspace, single projects or individual people. Then no content goes to model providers.
Where is our data stored?
Application, database and backups are in Germany, attachments in storage with EU data residency. More on the security page.
Write the first sentence.
Etappe takes it from there.
Start for free — or try Business free for 30 days.